Welcome to New Eco Physiotherapy (“we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal and health information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you visit our website, book appointments, or use our services at our Mississauga clinic.
1. Information We Collect
We collect personal and health information that is necessary to provide our physiotherapy and wellness services effectively and safely. This includes:
a. Personal Information
- Name, address, phone number, and email
- Date of birth
- Payment and insurance details
- Appointment history and communication preferences
b. Health Information
- Medical history, current health condition, and treatment details
- Physician referrals or diagnostic reports (if applicable)
- Progress notes and assessment results
c. Website & Technical Information
When you visit our website, we may automatically collect:
- IP address, browser type, and operating system
- Website usage data (via cookies or analytics tools)
- Contact form submissions and appointment requests
We only collect information that is necessary for your care and our operations.
2. How We Use Your Information
We use your information to:
- Provide physiotherapy, chiropractic, massage, and wellness services
- Communicate appointment reminders or follow-ups
- Coordinate with healthcare professionals (with your consent)
- Process payments and insurance claims
- Improve our website, services, and patient experience
- Send newsletters, updates, or promotions (if you opt-in)
We will not use your information for any other purpose without your consent.
3. Consent
By providing your information to us (in-person, over the phone, or online), you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.
4. Disclosure of Information
We may disclose your information:
- To other healthcare providers involved in your care (with your consent)
- To insurance providers for claim processing
- To comply with legal or regulatory requirements
- To trusted service providers (e.g., appointment software or payment processors) who are bound by confidentiality agreements
We do not sell, rent, or trade your personal or health information to third parties.
5. Data Storage and Security
We take all reasonable precautions to protect your data against loss, misuse, unauthorized access, or disclosure.
Your data is stored securely in encrypted systems and physical files are locked and accessible only to authorized personnel.
If you submit information online, our website uses SSL encryption to protect your data during transmission.
6. Your Rights
You have the right to:
- Access your personal and health records
- Request corrections to inaccurate or incomplete information
- Withdraw consent for certain uses
- Request a copy of this Privacy Policy or our data retention practices
To exercise these rights, please contact our Privacy Officer listed below.
7. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and Google Analytics to understand site traffic and engagement.
You may disable cookies in your browser settings, though this may affect certain website functions.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
9. Data Retention
We retain your personal and health information for as long as necessary to fulfill the purposes described above and as required by applicable healthcare and tax laws.
10. Children’s Privacy
Our services are intended for adults and minors under parental or guardian supervision. We do not knowingly collect personal information from children under 13 without parental consent.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The revised version will be posted on our website with the updated “Effective Date.”
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Privacy Officer
New Eco Physiotherapy
3045 Clayhill Rd #3, Mississauga, ON L5B 4L2, Canada
Mississauga, Ontario, Canada
📞 +19058030307
📧 info@ecophysiotherapy.com
By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.